Important Small Business Pivots For 2021
April 13, 2021
How To Keep Pivoting in 2021
There were many words that dominated in 2020 and in the world of work and business, the most popular was – pivot.
As far as 2021 is concerned, pivoting is still the most important thing a small business can do. We have outlined four of the most important pivots that small business should be focusing on this year.
1. Keep Improving Online Presences
Last year many businesses quickly moved their products and services online. And while there were a few bumps in the road to a fully functioning digital presence most are new able to conduct business in this space seamlessly.
However, it is important to remember that your customer’s expectations about a quality online experience have also grown since last year. And your competitors have been investing in creating an improved experience for their customers. It is important to review and upgrade any systems that are not working optimally.
There are many different ways to update your customer's experience online. This can be anything from updating websites, using customer service chat platforms or upgrading shipping processes. The demand for online products or services is not going to change or decrease in the next year. In fact, all of it is expected to continue to grow. So don’t miss out on any opportunities by staying where you are or not investigating ways to improve.
2. Business Continuity Plan
Business continuity and disaster planning have become more important than ever. Traditionally, it meant planning ahead for network outages that could leave employees unable to access their work or investing in security systems to prevent cyberattacks.
Since the pandemic hit, it has also been about minimising business disruption. Business continuity used to be about preventing delays, and now it is about keeping a business running long term in uncertain times.
Every business should have a continuity plan in case of fire, flood, death and yes even an outbreak of covid. Having a solid plan means that no matter what you are covered and can continue to operate. Download this free template from Xero
and get started on your process for continuing to operate now.
3. Get Flexible With Payments
Last year according to Xero’s Small Business Index in 2020, small businesses had to wait an extra 7 days longer to be paid. The businesses in these transactions had very little options other than extending payment terms, accepting instalments, and offering new ways to pay.
Many small businesses started accepting credit card payments for the first time. In fact, credit card processing services became one of the biggest business features people added to their invoices during the pandemic.
While the economy is in a state of recovery, be sure to give your customers the options they have become accustom to. Continue to look into ways to extend payment terms, accept instalments, and offer new ways to pay with Credit Cards and pay now functions on invoices.
4. Provide Versatile Working Hours
Remote work is here to stay and so is flexible working hours. This means offering flexible work to staff is a good idea for your business to attract top talent and be competitive in the employment marketplace.
Even for physical locations, extending or opening at new hours when people might be available due to flexible work arrangements is a great way to keep your staff and customers happy. The 9 to 5 is no longer the standard. It is important to ask yourself, how should your business respond to this shift?
Have Questions?
The new world of living and working is emerging and will continue to evolve in 2021. It is important to continuously assess the changes that have happened with your business and understand what needs to continue to evolve in the future. Get in touch with any questions
about creating the right financial conditions to grow in 2021.
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Navigating Volatility: Budgeting and Forecasting in the Face of Geopolitical Uncertainty The global economy is currently wrestling with complex challenges, and few are as immediate and impactful as the escalating fuel costs driven by geopolitical uncertainties in the Middle East. Recent events have led to the imposition of a fuel levy and a broad increase in operational costs across all industries. For Australian businesses, this volatility is a stark reminder of the need to move beyond static, annual planning and adopt a truly dynamic approach to budgeting and financial forecasting. The Immediate Impact: Fuel Levy and Rising Costs The instability in key oil-producing regions is filtering directly into our daily operational expenses. For any business relying on transport, logistics, or energy-intensive processes, the new fuel levy is an immediate margin pressure. This isn't just about the cost of filling up a vehicle; it’s about the ripple effect across the entire supply chain. Logistics: Increased freight charges are being passed down by carriers. Production: Energy costs for manufacturing are soaring. Overheads: Even utility bills reflect the higher cost of global energy. In this environment, a budget set six months ago based on old fuel price assumptions is now obsolete. Sticking rigidly to that outdated plan is a fast track to missed targets and strained cash flow. The Imperative for Dynamic Budgeting Dynamic budgeting, also known as rolling forecasts, is the necessary countermeasure to current market uncertainty. It replaces the traditional "set-it-and-forget-it" annual budget with a process of continuous revision and adaptation. This involves: 1. Shifting to Rolling Forecasts Instead of forecasting for the next calendar or financial year, we must maintain a continuous 12-month outlook. Every quarter, or even monthly, we should drop the month/quarter just passed and add a new one at the end. Activity Traditional Budgeting to Dynamic Forecasting Frequency Annually to Monthly or Quarterly Duration Fixed (e.g., FY 2026) to Rolling (e.g., next 12 months) Basis Past performance and static assumptions to Real-time market data and revised assumptions 2. Scenario Planning and Sensitivity Analysis To effectively manage the risk of geopolitical events, organisations must formalise scenario planning. This means building financial models that can quickly simulate the effects of various external shocks: Worst-Case Scenario: What if the fuel levy doubles and oil prices hit $150 per barrel? What cost reduction plans are immediately triggered? Moderate Volatility Scenario: What if costs stabilise at the current elevated level? What pricing adjustments are needed? This practice allows management to have pre-approved action plans for different eventualities, avoiding panic-driven decisions. 3. Integrating Real-Time Data Successful dynamic budgeting requires breaking down data silos. Financial planning and analysis (FP&A) must integrate real-time operational data from logistics, procurement, and sales: Fuel Consumption: Track actual consumption rates and costs weekly, not monthly. Supply Chain Costs: Link supplier invoices directly to forecast models to instantly see the impact of new surcharges. FX Exposure: For international trade, model the interaction between energy prices and currency fluctuations. Our Call to Action To manage the current climate, we recommend immediate action focused on flexibility and transparency: Conduct an Immediate Review: Schedule a meeting to review Q2 forecasts based on the current fuel levy and updated geopolitical outlook. Model Cost Pass-Through: Clearly determine which cost increases can be absorbed, and which must be passed onto customers, and at what timeline. Invest in Agility: Ensure your budgeting software/platform supports frequent, driver-based forecasting rather than rigid spreadsheet models. Assign Volatility Management: Appoint a person to head the new Geopolitical Risk Monitoring Group to provide monthly updates on external factors impacting your costs. By embracing dynamic budgeting and forecasting, we transform uncertainty from a crippling threat into a manageable variable. This is not just a financial exercise; it is essential to maintaining competitive advantage and long-term resilience in a volatile world.

Navigating Payday Super and Cashflow: What You Need to Know The recent shift towards 'Payday Super' in Australia marks a significant change for businesses and employees alike. Understanding this new obligation—which mandates the payment of superannuation guarantee contributions on the same day as wages—is crucial for maintaining compliance and healthy cash flow. What is Payday Super? Currently, employers are generally required to pay superannuation contributions for eligible employees at least quarterly. 'Payday Super' is the proposed change where the superannuation guarantee payment would be due at the same time as the employee's salary or wages are paid, whether that's weekly, fortnightly, or monthly. This change is scheduled to take effect from 1st July, 2026. This is a fundamental shift designed to improve the retirement savings of Australians by ensuring superannuation is paid more frequently and reducing instances of unpaid super. The Impact on Business Cash Flow While the benefits for employees are clear, businesses must prepare for the implications this change will have on their cash flow management. 1. Increased Frequency of Payments The most immediate change is the move from a quarterly superannuation lump sum to frequent, smaller payments. This requires: Tighter Budgeting: Businesses will need to forecast their payroll and superannuation obligations with greater precision across shorter intervals. Reduced Quarterly Buffer: The current system allows businesses to hold onto super funds for up to three months, acting as a small, temporary cash flow buffer. This buffer will disappear. 2. Enhanced Compliance Requirements With superannuation payments tied directly to each pay run, the administrative burden and the risk of non-compliance increase. To manage this effectively, businesses should: Review Payroll Systems: Ensure your current payroll software can automatically calculate and process super payments concurrently with wages. Establish Clear Processes: Define a robust workflow that ensures superannuation is remitted to the fund on the same day the net pay is transferred to the employee. Strategies for Managing the Change Proactive planning is essential to smooth the transition to Payday Super. Consider the following strategies: Cash Flow Forecasting Develop detailed weekly or fortnightly cash flow projections that explicitly include the super obligation for that period. Use historical data and future projections to identify potential shortfalls. Separate Superannuation Funds Immediately transfer the calculated super liability into a dedicated, separate account on pay day. Isolate super funds from operating capital to avoid accidental spending. Negotiate Payment Terms Evaluate supplier payment terms to align cash outflows with increased payroll frequency. Extend credit terms where possible to balance the new frequent super outflows. Review Accounting Software Leverage modern accounting and payroll solutions that automate and integrate wages, PAYG withholding, and super. Consult with a financial advisor or bookkeeper, such as 360 Accounting Services, to confirm system readiness. Next Steps and Resources This new regulation will have a significant impact on financial operations. We recommend that all business owners and payroll managers review processes and seek guidance. Useful Documentation For detailed information on the new requirements, please refer to the following: Official ATO Guidance: ato.gov.au/paydaysuper The move to Payday Super is an inevitable change. By understanding the implications for cash flow and implementing strong financial management practices today, businesses can ensure a seamless transition and remain compliant when the new rules come into effect at Place.

The Shift to Payday Superannuation The way employers pay superannuation contributions in Australia is changing. Historically, employers were required to pay the Superannuation Guarantee (SG) to their employees' funds quarterly. However, from 1 July 2026 , the system is shifting to 'Payday Super' , meaning employers will be required to pay super at the same time as they pay their employees' wages. This major reform, announced as part of the 2023-24 Federal Budget, aims to improve compliance, boost retirement balances, and give employees greater visibility over their superannuation entitlements. What is Payday Super? Payday Super mandates that superannuation contributions must be remitted to the employee's chosen fund on the same day as their salary and wages are paid. This change is designed to: Reduce Unpaid Super: By aligning super payment with payroll, the government aims to crack down on employers who fail to meet their SG obligations. Increase Retirement Savings: More frequent payments mean super contributions start earning investment returns earlier, leveraging the power of compounding interest over an employee's working life. Improve Visibility: Employees will be able to see their super contributions reflected in their fund balance sooner, helping them track their retirement savings in real-time. Key Changes for Employers The transition to Payday Super requires significant adjustments to payroll and accounting systems for businesses across Australia. Current System (Pre-July 2026) Payment Frequency - Quarterly minimum Due Date - 28 days after quarter end System Change - Minimal integration needed Compliance Focus - Quarterly review Payday Super (From 1 July 2026) Payment Frequency - Same day as wages are paid Due Date - Same day as wages are paid System Change - Requires updating payroll software and processes Compliance Focus - Continuous, real-time monitoring Employers should immediately begin reviewing their payroll systems and processes to ensure they can meet the new requirements well before the Date deadline. This includes: Software Update: Ensuring payroll software is capable of processing and reporting super payments on a per-pay-cycle basis. Cash Flow Management: Adjusting cash flow forecasting to account for super payments leaving the business bank account more frequently. Staff Training: Educating payroll staff on the new compliance rules and required process changes. If you are an employer and need assistance with the transition, contact your tax professional or book a consultation with 360 Account Services today - enquiries@360accountingservices.com.au What Does This Mean for Employees? For employees, Payday Super is overwhelmingly positive: Higher Balances: The financial modelling suggests that employees will be better off at retirement due to the compounding effect of earlier payments. Early Detection of Non-Payment: If an employer misses a super payment, the employee will know almost immediately, rather than waiting until the end of the quarter, allowing them to report non-compliance faster. Improved Transparency: Super payments will feel more like a regular entitlement, similar to take-home pay. If you are an employee, you can monitor your super contributions through your fund's online portal or app. Resources for the Transition To help businesses prepare, various resources and support materials are available. Keep an eye on the Australian Taxation Office (ATO) website for detailed guidance and fact sheets. ATO Guidance - Official information from the ATO on the changes and compliance. Payroll Provider Update - Check with your payroll software provider for their transition plan. Check provider's website Industry Webinar - Register for an educational session on how to implement Payday Super. The move to Payday Super is a significant step towards securing the financial future of Australian workers. While it presents an administrative challenge for employers, the long-term benefits for employee retirement savings are substantial. Prepare now to ensure a smooth transition. If you have specific questions about the legislation, we recommend reaching out to Parikshit at enquiries@360accoutingservices.com.au for professional advice.

Navigating Volatility: Budgeting and Forecasting in the Face of Geopolitical Uncertainty The global economy is currently wrestling with complex challenges, and few are as immediate and impactful as the escalating fuel costs driven by geopolitical uncertainties in the Middle East. Recent events have led to the imposition of a fuel levy and a broad increase in operational costs across all industries. For Australian businesses, this volatility is a stark reminder of the need to move beyond static, annual planning and adopt a truly dynamic approach to budgeting and financial forecasting. The Immediate Impact: Fuel Levy and Rising Costs The instability in key oil-producing regions is filtering directly into our daily operational expenses. For any business relying on transport, logistics, or energy-intensive processes, the new fuel levy is an immediate margin pressure. This isn't just about the cost of filling up a vehicle; it’s about the ripple effect across the entire supply chain. Logistics: Increased freight charges are being passed down by carriers. Production: Energy costs for manufacturing are soaring. Overheads: Even utility bills reflect the higher cost of global energy. In this environment, a budget set six months ago based on old fuel price assumptions is now obsolete. Sticking rigidly to that outdated plan is a fast track to missed targets and strained cash flow. The Imperative for Dynamic Budgeting Dynamic budgeting, also known as rolling forecasts, is the necessary countermeasure to current market uncertainty. It replaces the traditional "set-it-and-forget-it" annual budget with a process of continuous revision and adaptation. This involves: 1. Shifting to Rolling Forecasts Instead of forecasting for the next calendar or financial year, we must maintain a continuous 12-month outlook. Every quarter, or even monthly, we should drop the month/quarter just passed and add a new one at the end. Activity Traditional Budgeting to Dynamic Forecasting Frequency Annually to Monthly or Quarterly Duration Fixed (e.g., FY 2026) to Rolling (e.g., next 12 months) Basis Past performance and static assumptions to Real-time market data and revised assumptions 2. Scenario Planning and Sensitivity Analysis To effectively manage the risk of geopolitical events, organisations must formalise scenario planning. This means building financial models that can quickly simulate the effects of various external shocks: Worst-Case Scenario: What if the fuel levy doubles and oil prices hit $150 per barrel? What cost reduction plans are immediately triggered? Moderate Volatility Scenario: What if costs stabilise at the current elevated level? What pricing adjustments are needed? This practice allows management to have pre-approved action plans for different eventualities, avoiding panic-driven decisions. 3. Integrating Real-Time Data Successful dynamic budgeting requires breaking down data silos. Financial planning and analysis (FP&A) must integrate real-time operational data from logistics, procurement, and sales: Fuel Consumption: Track actual consumption rates and costs weekly, not monthly. Supply Chain Costs: Link supplier invoices directly to forecast models to instantly see the impact of new surcharges. FX Exposure: For international trade, model the interaction between energy prices and currency fluctuations. Our Call to Action To manage the current climate, we recommend immediate action focused on flexibility and transparency: Conduct an Immediate Review: Schedule a meeting to review Q2 forecasts based on the current fuel levy and updated geopolitical outlook. Model Cost Pass-Through: Clearly determine which cost increases can be absorbed, and which must be passed onto customers, and at what timeline. Invest in Agility: Ensure your budgeting software/platform supports frequent, driver-based forecasting rather than rigid spreadsheet models. Assign Volatility Management: Appoint a person to head the new Geopolitical Risk Monitoring Group to provide monthly updates on external factors impacting your costs. By embracing dynamic budgeting and forecasting, we transform uncertainty from a crippling threat into a manageable variable. This is not just a financial exercise; it is essential to maintaining competitive advantage and long-term resilience in a volatile world.

Navigating Payday Super and Cashflow: What You Need to Know The recent shift towards 'Payday Super' in Australia marks a significant change for businesses and employees alike. Understanding this new obligation—which mandates the payment of superannuation guarantee contributions on the same day as wages—is crucial for maintaining compliance and healthy cash flow. What is Payday Super? Currently, employers are generally required to pay superannuation contributions for eligible employees at least quarterly. 'Payday Super' is the proposed change where the superannuation guarantee payment would be due at the same time as the employee's salary or wages are paid, whether that's weekly, fortnightly, or monthly. This change is scheduled to take effect from 1st July, 2026. This is a fundamental shift designed to improve the retirement savings of Australians by ensuring superannuation is paid more frequently and reducing instances of unpaid super. The Impact on Business Cash Flow While the benefits for employees are clear, businesses must prepare for the implications this change will have on their cash flow management. 1. Increased Frequency of Payments The most immediate change is the move from a quarterly superannuation lump sum to frequent, smaller payments. This requires: Tighter Budgeting: Businesses will need to forecast their payroll and superannuation obligations with greater precision across shorter intervals. Reduced Quarterly Buffer: The current system allows businesses to hold onto super funds for up to three months, acting as a small, temporary cash flow buffer. This buffer will disappear. 2. Enhanced Compliance Requirements With superannuation payments tied directly to each pay run, the administrative burden and the risk of non-compliance increase. To manage this effectively, businesses should: Review Payroll Systems: Ensure your current payroll software can automatically calculate and process super payments concurrently with wages. Establish Clear Processes: Define a robust workflow that ensures superannuation is remitted to the fund on the same day the net pay is transferred to the employee. Strategies for Managing the Change Proactive planning is essential to smooth the transition to Payday Super. Consider the following strategies: Cash Flow Forecasting Develop detailed weekly or fortnightly cash flow projections that explicitly include the super obligation for that period. Use historical data and future projections to identify potential shortfalls. Separate Superannuation Funds Immediately transfer the calculated super liability into a dedicated, separate account on pay day. Isolate super funds from operating capital to avoid accidental spending. Negotiate Payment Terms Evaluate supplier payment terms to align cash outflows with increased payroll frequency. Extend credit terms where possible to balance the new frequent super outflows. Review Accounting Software Leverage modern accounting and payroll solutions that automate and integrate wages, PAYG withholding, and super. Consult with a financial advisor or bookkeeper, such as 360 Accounting Services, to confirm system readiness. Next Steps and Resources This new regulation will have a significant impact on financial operations. We recommend that all business owners and payroll managers review processes and seek guidance. Useful Documentation For detailed information on the new requirements, please refer to the following: Official ATO Guidance: ato.gov.au/paydaysuper The move to Payday Super is an inevitable change. By understanding the implications for cash flow and implementing strong financial management practices today, businesses can ensure a seamless transition and remain compliant when the new rules come into effect at Place.

The Shift to Payday Superannuation The way employers pay superannuation contributions in Australia is changing. Historically, employers were required to pay the Superannuation Guarantee (SG) to their employees' funds quarterly. However, from 1 July 2026 , the system is shifting to 'Payday Super' , meaning employers will be required to pay super at the same time as they pay their employees' wages. This major reform, announced as part of the 2023-24 Federal Budget, aims to improve compliance, boost retirement balances, and give employees greater visibility over their superannuation entitlements. What is Payday Super? Payday Super mandates that superannuation contributions must be remitted to the employee's chosen fund on the same day as their salary and wages are paid. This change is designed to: Reduce Unpaid Super: By aligning super payment with payroll, the government aims to crack down on employers who fail to meet their SG obligations. Increase Retirement Savings: More frequent payments mean super contributions start earning investment returns earlier, leveraging the power of compounding interest over an employee's working life. Improve Visibility: Employees will be able to see their super contributions reflected in their fund balance sooner, helping them track their retirement savings in real-time. Key Changes for Employers The transition to Payday Super requires significant adjustments to payroll and accounting systems for businesses across Australia. Current System (Pre-July 2026) Payment Frequency - Quarterly minimum Due Date - 28 days after quarter end System Change - Minimal integration needed Compliance Focus - Quarterly review Payday Super (From 1 July 2026) Payment Frequency - Same day as wages are paid Due Date - Same day as wages are paid System Change - Requires updating payroll software and processes Compliance Focus - Continuous, real-time monitoring Employers should immediately begin reviewing their payroll systems and processes to ensure they can meet the new requirements well before the Date deadline. This includes: Software Update: Ensuring payroll software is capable of processing and reporting super payments on a per-pay-cycle basis. Cash Flow Management: Adjusting cash flow forecasting to account for super payments leaving the business bank account more frequently. Staff Training: Educating payroll staff on the new compliance rules and required process changes. If you are an employer and need assistance with the transition, contact your tax professional or book a consultation with 360 Account Services today - enquiries@360accountingservices.com.au What Does This Mean for Employees? For employees, Payday Super is overwhelmingly positive: Higher Balances: The financial modelling suggests that employees will be better off at retirement due to the compounding effect of earlier payments. Early Detection of Non-Payment: If an employer misses a super payment, the employee will know almost immediately, rather than waiting until the end of the quarter, allowing them to report non-compliance faster. Improved Transparency: Super payments will feel more like a regular entitlement, similar to take-home pay. If you are an employee, you can monitor your super contributions through your fund's online portal or app. Resources for the Transition To help businesses prepare, various resources and support materials are available. Keep an eye on the Australian Taxation Office (ATO) website for detailed guidance and fact sheets. ATO Guidance - Official information from the ATO on the changes and compliance. Payroll Provider Update - Check with your payroll software provider for their transition plan. Check provider's website Industry Webinar - Register for an educational session on how to implement Payday Super. The move to Payday Super is a significant step towards securing the financial future of Australian workers. While it presents an administrative challenge for employers, the long-term benefits for employee retirement savings are substantial. Prepare now to ensure a smooth transition. If you have specific questions about the legislation, we recommend reaching out to Parikshit at enquiries@360accoutingservices.com.au for professional advice.

